Seasonal Client Services Specialist

H&R Block, Inc.; Loris (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals.

The role focuses on delivering outstanding service in person, over the phone, or virtually and maintaining a welcoming front-office environment. Ideal candidates have experience in fast-paced, customer-service settings, can multi-task, and are proficient with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.
• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience fast-paced environment

Customer service experience

Multi-tasking

Time-management

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals.

The role focuses on delivering outstanding service in person, over the phone, or virtually and maintaining a welcoming front-office environment. Ideal candidates have experience in fast-paced, customer-service settings, can multi-task, and are proficient with Microsoft Office.