Seasonal Client Service Specialist

H&R Block, Inc.; Athens (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is hiring a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional. In a fast-paced franchise office, you’ll help deliver a warm, personalized experience across in person, phone, and virtual channels.

You will coordinate scheduling, maintain a tidy front desk, and support the team with flexible duties across multiple locations, contributing to an outstanding client experience this season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional. In a fast-paced franchise office, you’ll help deliver a warm, personalized experience across in person, phone, and virtual channels.

You will coordinate scheduling, maintain a tidy front desk, and support the team with flexible duties across multiple locations, contributing to an outstanding client experience this season.