Seasonal Client Service & Scheduling Specialist

H&R Block; Fort Smith (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Fort Smith, AR is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on creating a welcoming experience and supporting the office team.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and maintain a tidy, organized reception area.

Qualifications

• Must have experience in customer service and fast-paced settings.
• Able to multi-task across phone, in-person and virtual client interactions.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as requested by the client
• Help ensure all client needs are met during service (in person, over the phone or virtually)
• Maintain office cleanliness and organize resources with team members
• Other duties as assigned

Skills

Experience working in a fast-paced env

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block in Fort Smith, AR is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on creating a welcoming experience and supporting the office team.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and maintain a tidy, organized reception area.