Client Services Specialist – Front Desk & Scheduling

H&R Block; Waldron (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Waldron, AR is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied.

The role requires customer service experience, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Flexibility to work across locations is preferred, and prior office experience is a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task in a busy office setting.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service experience

Multi-tasking

Organizational skills

Time-management skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Waldron, AR is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied.

The role requires customer service experience, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Flexibility to work across locations is preferred, and prior office experience is a plus.