Client Service Specialist — Reception & Scheduling

H&R Block; Siloam Springs (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist at our Arkansas franchise. You will greet clients, answer phones, and direct them to the right tax professional, helping to deliver a smooth, friendly client experience.

This role requires multi-tasking, strong organizational skills, and comfort with Microsoft Office. The franchisee handles hiring decisions, so you’ll report to the local office and contribute to a positive, efficiency-driven environment.

Qualifications

• Experience in a fast-paced environment and/or customer service.
• Ability to multi-task and manage time effectively.
• Proficiency with Microsoft Office.
• Flexible schedule and willingness to work at multiple locations.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist at our Arkansas franchise. You will greet clients, answer phones, and direct them to the right tax professional, helping to deliver a smooth, friendly client experience.

This role requires multi-tasking, strong organizational skills, and comfort with Microsoft Office. The franchisee handles hiring decisions, so you’ll report to the local office and contribute to a positive, efficiency-driven environment.