Client Service Specialist - Front Desk & Scheduling

H&R Block, Inc.; Marshall (AR); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. in Little Rock, AR, is seeking a seasonally in-person Client Service Professional / Receptionist to warmly greet clients and manage scheduling.

You will support daily office operations alongside tax professionals, helping guide clients to the right tax expert and handling intake and document organization. The role emphasizes strong client service, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check‑in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Little Rock, AR, is seeking a seasonally in-person Client Service Professional / Receptionist to warmly greet clients and manage scheduling.

You will support daily office operations alongside tax professionals, helping guide clients to the right tax expert and handling intake and document organization. The role emphasizes strong client service, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on