Seasonal Client Services Concierge - Scheduling & Support

H&R Block, Inc.; Fayetteville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Fayetteville, AR is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional for their needs.

You will schedule appointments, assist customers in person, over the phone, or virtually, and help maintain a clean, organized office environment while delivering friendly, confident service.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office and office technology.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule client appointments according to preferences.
• Ensure client needs are met during in-person, phone, or virtual service.
• Maintain office cleanliness and organize resources with the team.
• Perform additional duties as assigned.

Skills

Customer service

Phone handling

Multi-tasking

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Fayetteville, AR is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional for their needs.

You will schedule appointments, assist customers in person, over the phone, or virtually, and help maintain a clean, organized office environment while delivering friendly, confident service.