Seasonal Client Service Receptionist - Welcoming Scheduling

H&R Block, Inc.; Walker (MN); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and assist clients in person, over the phone, or virtually while helping maintain a clean, organized office.

Prior customer service experience and the ability to multi-task are preferred. The role emphasizes strong organizational skills and proficiency with Microsoft Office, with flexibility to work

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.
• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and assist clients in person, over the phone, or virtually while helping maintain a clean, organized office.

Prior customer service experience and the ability to multi-task are preferred. The role emphasizes strong organizational skills and proficiency with Microsoft Office, with flexibility to work