Seasonal Client Service Receptionist – Tax Office

H&R Block, Inc.; Ellicott City (MD); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block in Ellicott City, MD is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will greet clients, answer calls, check them in, and match them with the right tax professional.

The role offers growth into tax preparation or office leadership with training and a collaborative team environment. Evenings and weekends during tax season are required.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Ellicott City, MD is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will greet clients, answer calls, check them in, and match them with the right tax professional.

The role offers growth into tax preparation or office leadership with training and a collaborative team environment. Evenings and weekends during tax season are required.