Seasonal Client Concierge & Receptionist (In-Person)

H&R Block, Inc.; Elkton (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Elkton, MD is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role offers opportunities to work with tax professionals and develop skills toward tax preparation or leadership, with required availability for evenings and weekends during tax season. You will contribute to a professional client experience and maintain confidentiality of sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software

Scheduling

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Elkton, MD is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role offers opportunities to work with tax professionals and develop skills toward tax preparation or leadership, with required availability for evenings and weekends during tax season. You will contribute to a professional client experience and maintain confidentiality of sensitive information.