Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Bel Air (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Employee Assistance Program

Virtual fitness programs

Associate discount

Business Travel Insurance

Tax Prep benefit

Job summary

H&R Block in Bel Air, MD is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will connect clients with the right tax professional, handle intake materials, and help maintain a professional, confidential environment during tax season. The role offers opportunities to learn tax-related work and advance within the office.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal

Communication

Multitasking

Organizational

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Bel Air, MD is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will connect clients with the right tax professional, handle intake materials, and help maintain a professional, confidential environment during tax season. The role offers opportunities to learn tax-related work and advance within the office.