Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Lenoir City (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients and ensure each touchpoint meets their needs across in-person, phone, or virtual interactions.

The role requires prior customer service experience, ability to multi-task, and strong organizational skills, with proficiency in Microsoft Office. Franchisee-operated office guidance applies.

Qualifications

• Experience in a fast-paced environment and in customer service.
• Ability to multi-task and stay organized in a busy office.
• Proficient with Microsoft Office programs (Word, Excel, Outlook).

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule clients and ensure each touchpoint meets their needs across in-person, phone, or virtual interactions.

The role requires prior customer service experience, ability to multi-task, and strong organizational skills, with proficiency in Microsoft Office. Franchisee-operated office guidance applies.