Seasonal Client Experience Receptionist

H&R Block, Inc.; New York (NY); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, schedule appointments, and connect clients with the right tax professionals in a fast-paced, in-person setting.

This role offers hands-on experience with a supportive team and opportunities to move into tax preparation or office leadership, with evenings and weekends during tax season required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-ins, schedule appointments, and connect clients with the right tax professionals in a fast-paced, in-person setting.

This role offers hands-on experience with a supportive team and opportunities to move into tax preparation or office leadership, with evenings and weekends during tax season required.