Seasonal Client Service & Receptionist

H&R Block, Inc.; Brunswick (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax expert, and schedule appointments. You will contribute to a smooth, friendly first impression and help clients navigate service options.

This role emphasizes multi-tasking in a fast-paced franchise environment, with a focus on accuracy, organization, and customer care across in-person, phone, and virtual interactions.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong organizational and time-management skills.
• Ability to multi-task and adapt to changing priorities.
• Customer-focused with professional communication.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax expert, and schedule appointments. You will contribute to a smooth, friendly first impression and help clients navigate service options.

This role emphasizes multi-tasking in a fast-paced franchise environment, with a focus on accuracy, organization, and customer care across in-person, phone, and virtual interactions.