Seasonal Client Service Professional - Fast-Paced & Flexible

H&R Block, Inc.; City of Olean (NY); On-site; USD 22,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and schedule appointments. You will connect clients with the right tax professional and ensure every interaction reflects outstanding service across in-person, phone, and virtual channels.

Ideal candidates bring experience in fast-paced environments, strong organizational skills, and comfort with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational & time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and schedule appointments. You will connect clients with the right tax professional and ensure every interaction reflects outstanding service across in-person, phone, and virtual channels.

Ideal candidates bring experience in fast-paced environments, strong organizational skills, and comfort with Microsoft Office.