Seasonal Client Service Concierge - Fast-Paced Reception

H&R Block; Richmond Hill (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, help ensure client needs are met across in person, phone, or virtual channels, and keep the office orderly.

This role requires the ability to multi-task in a fast-paced environment, strong organization, and proficiency with Microsoft Office; flexibility across locations.

Qualifications

• Experience in a fast-paced environment and customer service setting.
• Ability to multi-task and stay organized while handling multiple clients.
• Proficiency with Microsoft Office and office software.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service experience

Fast-paced environment experience

Multi-tasking ability

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, help ensure client needs are met across in person, phone, or virtual channels, and keep the office orderly.

This role requires the ability to multi-task in a fast-paced environment, strong organization, and proficiency with Microsoft Office; flexibility across locations.