Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block, Inc.; Marion (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professionals. The role emphasizes delivering a welcoming client experience and coordinating scheduling across channels.

Ideal candidates bring experience in fast-paced customer service, strong multitasking abilities, and solid Microsoft Office skills. Flexibility for location and schedule is preferred.

Qualifications

• Experience in a fast-paced environment.
• Experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients’ needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professionals. The role emphasizes delivering a welcoming client experience and coordinating scheduling across channels.

Ideal candidates bring experience in fast-paced customer service, strong multitasking abilities, and solid Microsoft Office skills. Flexibility for location and schedule is preferred.