Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block, Inc.; Stanford (KY); On-site; USD 18,000 - 24,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and connect them with the right tax professional.

This seasonal role focuses on delivering outstanding service and building client relationships in a franchise office. You will schedule appointments, help meet client needs in person, over the phone, or virtually, and keep the office tidy while supporting team members.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service setting.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Greet clients and answer phones in a friendly, professional manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to preferences and availability.
• Assist clients in person, by phone, or virtually to ensure satisfaction.
• Maintain a clean, organized reception area and assist team members as needed.

Skills

Client service

Multi-tasking

Organizational skills

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and connect them with the right tax professional.

This seasonal role focuses on delivering outstanding service and building client relationships in a franchise office. You will schedule appointments, help meet client needs in person, over the phone, or virtually, and keep the office tidy while supporting team members.