Seasonal Client Service & Scheduling Pro

H&R Block, Inc.; Bagley (MN); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional.

You will help schedule appointments and ensure every client’s needs are met, whether in person, by phone, or online, contributing to a smooth, welcoming experience. This role requires prior customer service experience, the ability to multi-task, strong organization, and basic Microsoft Office skills.

Qualifications

• Experience in a fast-paced environment is valuable.
• Customer service experience is preferred.
• Ability to multitask across duties and channels.
• Strong organizational and time-management skills are essential.
• Proficiency in Microsoft Office and basic computer use.

Responsibilities

• Greet clients and answer phones in a friendly, welcoming manner.
• Match clients with the most suitable tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in-person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional.

You will help schedule appointments and ensure every client’s needs are met, whether in person, by phone, or online, contributing to a smooth, welcoming experience. This role requires prior customer service experience, the ability to multi-task, strong organization, and basic Microsoft Office skills.