Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block; Glenwood (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, route them to the right tax professional, and support everyday reception duties at our Glenwood office.

Ideal candidates bring customer service experience, the ability to multi-task in a fast-paced environment, strong organization and time-management skills, and proficiency with Microsoft Office. This on-site role offers flexible scheduling at multiple locations as needed.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organization

Time management

Telephone handling

Greet clients

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, route them to the right tax professional, and support everyday reception duties at our Glenwood office.

Ideal candidates bring customer service experience, the ability to multi-task in a fast-paced environment, strong organization and time-management skills, and proficiency with Microsoft Office. This on-site role offers flexible scheduling at multiple locations as needed.