Seasonal Client Service Pro - Warm Welcome & Scheduling

H&R Block, Inc.; Pennsburg (Montgomery County); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Montgomery County, PA is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional for their needs.

You will schedule appointments, maintain a tidy office, and support the team in person, over the phone or virtually; prior customer service experience is preferred and a flexible schedule and multiple locations may be available.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in customer service.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Time management

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Montgomery County, PA is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional for their needs.

You will schedule appointments, maintain a tidy office, and support the team in person, over the phone or virtually; prior customer service experience is preferred and a flexible schedule and multiple locations may be available.