Seasonal Client Service Pro | Warm Welcome & Scheduling

H&R Block, Inc.; Fairbury (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure every client’s needs are met in person, over the phone, or virtually.

This role rewards quick, accurate service in a fast-paced environment. Strong organizational and time-management skills, basic Microsoft Office proficiency, and a customer-focused approach are essential.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure every client’s needs are met in person, over the phone, or virtually.

This role rewards quick, accurate service in a fast-paced environment. Strong organizational and time-management skills, basic Microsoft Office proficiency, and a customer-focused approach are essential.