Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Pottstown (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Montgomery County, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and coordinate appointments with tax professionals to ensure a smooth client experience.

This in-person role offers training and a path into tax preparation or office leadership, with evening and weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client care.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Multitasking

Communication

Organization

Microsoft Office

Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Montgomery County, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and coordinate appointments with tax professionals to ensure a smooth client experience.

This in-person role offers training and a path into tax preparation or office leadership, with evening and weekend availability during tax season.