Seasonal Client Service Pro: Warm Welcomes & Scheduling

H&R Block; Harlan (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will support in-person, phone, and virtual service while maintaining a tidy office environment and helpful, friendly client interactions.

The role emphasizes multitasking, strong organization, and experience in fast-paced customer service, with flexible scheduling across locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask and stay organized.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will support in-person, phone, and virtual service while maintaining a tidy office environment and helpful, friendly client interactions.

The role emphasizes multitasking, strong organization, and experience in fast-paced customer service, with flexible scheduling across locations as needed.