Seasonal Client Service Pro: Warm Reception & Scheduling

H&R Block, Inc.; Knoxville (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Knoxville, IA to welcome clients, answer phones, and direct them to the right tax professional.

The role emphasizes friendly service, scheduling preferences, and ensuring client satisfaction in person, by phone, or virtually. The position requires ability to multi-task, strong organization, and familiarity with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Knoxville, IA to welcome clients, answer phones, and direct them to the right tax professional.

The role emphasizes friendly service, scheduling preferences, and ensuring client satisfaction in person, by phone, or virtually. The position requires ability to multi-task, strong organization, and familiarity with Microsoft Office.