Seasonal Client Service Pro — Tax Office Receptionist

H&R Block, Inc.; Russell Springs (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional while helping to schedule appointments. You will work in a fast-paced office and support clients in person, by phone, or virtually.

The role requires strong organization, multitasking, and comfort with Microsoft Office; franchise guidelines apply and franchisees decide hiring and employment inquiries.

Qualifications

• High school diploma or equivalent.
• Flexible schedule and/or multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional while helping to schedule appointments. You will work in a fast-paced office and support clients in person, by phone, or virtually.

The role requires strong organization, multitasking, and comfort with Microsoft Office; franchise guidelines apply and franchisees decide hiring and employment inquiries.