Seasonal Client Concierge & Receptionist (Tax Office)

H&R Block, Inc.; Paris (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and match clients with the right tax professional.

You will manage check-in and intake, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience. Training will be provided, with potential pathways into tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Basic computer literacy

Scheduling systems experience

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and match clients with the right tax professional.

You will manage check-in and intake, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience. Training will be provided, with potential pathways into tax prep or office leadership.