Seasonal Client Service Concierge

H&R Block, Inc.; Columbia (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Kentucky to greet clients, answer calls, and help connect customers with the right tax professionals. You will schedule appointments and ensure client needs are met across in-person and virtual channels.

The role emphasizes professional client interactions, organization, and flexibility across multiple locations, with a friendly, service-oriented culture at the core.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Kentucky to greet clients, answer calls, and help connect customers with the right tax professionals. You will schedule appointments and ensure client needs are met across in-person and virtual channels.

The role emphasizes professional client interactions, organization, and flexibility across multiple locations, with a friendly, service-oriented culture at the core.