Client Service Pro — Welcoming & Scheduling Expert

H&R Block; Falls City (NE); On-site; USD 12,000 - 21,000; Part time

Job summary

H&R Block in Falls City, NE seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, assist in-person, phone, or virtual service, and help ensure client needs are met with a friendly, efficient approach.

Ideal candidates have fast-paced customer service experience, strong organization, time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma

Job description

H&R Block in Falls City, NE seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, assist in-person, phone, or virtual service, and help ensure client needs are met with a friendly, efficient approach.

Ideal candidates have fast-paced customer service experience, strong organization, time-management skills, and proficiency with Microsoft Office.