Seasonal Client Service Pro — Receptionist

H&R Block, Inc.; Browning (MT); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block seeks a Seasonal Client Service Professional/Receptionist to greet clients warmly, route them to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, and virtual channels in a fast-paced office environment.

Ideal candidate has customer service experience, strong multi-tasking and organizational skills, and proficiency with Microsoft Office. Flexibility for locations could be required as part of a franchise network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office

Experience in fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block seeks a Seasonal Client Service Professional/Receptionist to greet clients warmly, route them to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, and virtual channels in a fast-paced office environment.

Ideal candidate has customer service experience, strong multi-tasking and organizational skills, and proficiency with Microsoft Office. Flexibility for locations could be required as part of a franchise network.