Seasonal Client Service Pro — Front Desk Receptionist

H&R Block, Inc.; Manchester (TN); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. In-person role handling client check-in, scheduling, and light office duties during tax season.

You'll support tax professionals, manage documents, and help maintain a smooth, welcoming client experience. Ideal for stepping into tax prep or office leadership with training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal & communication skills, with team collaboration.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. In-person role handling client check-in, scheduling, and light office duties during tax season.

You'll support tax professionals, manage documents, and help maintain a smooth, welcoming client experience. Ideal for stepping into tax prep or office leadership with training provided.