Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; New London (CT); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client appointments, support daily operations, and collaborate with tax professionals to ensure a smooth customer experience.

The role is in-person, requiring strong communication, multitasking, and a professional demeanor during tax season. Previous front desk or hospitality experience is helpful.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teaming with clients and staff.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and pair clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax pros and staff for seamless daily operations.
• Handle sensitive information with confidentiality and care.

Connaissances

Client service experience

Interpersonal communication

Multitasking

Organizational skills

Computer skills (MS Office, Teams, and

Formation

High school diploma or GED

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client appointments, support daily operations, and collaborate with tax professionals to ensure a smooth customer experience.

The role is in-person, requiring strong communication, multitasking, and a professional demeanor during tax season. Previous front desk or hospitality experience is helpful.