Seasonal Client Service Pro — Front Desk Specialist

H&R Block, Inc.; Palm Harbor (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle documents, and support daily operations alongside tax professionals.

Your training and teamwork will help you route clients to the right tax specialist, set appointments, and maintain a professional, organized environment. This in-person role offers growth potential into tax preparation or office leadership during the tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Confidentiality

In-person customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle documents, and support daily operations alongside tax professionals.

Your training and teamwork will help you route clients to the right tax specialist, set appointments, and maintain a professional, organized environment. This in-person role offers growth potential into tax preparation or office leadership during the tax season.