Seasonal Client Service Pro — Front Desk

H&R Block, Inc.; North Hills (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, connecting them with the right tax professional. This role emphasizes friendly, personalized service and helping clients choose the best scheduling options.

Work involves multi-tasking in a fast-paced environment, maintaining a neat office, and supporting team members across in-person, phone, or virtual interactions. Flexible scheduling and multiple locations may apply.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, connecting them with the right tax professional. This role emphasizes friendly, personalized service and helping clients choose the best scheduling options.

Work involves multi-tasking in a fast-paced environment, maintaining a neat office, and supporting team members across in-person, phone, or virtual interactions. Flexible scheduling and multiple locations may apply.