Client Service Pro - Fast-Paced Tax Office Receptionist

H&R Block; Adel (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Adel, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and direct them to the right tax expert. You will help schedule appointments and keep the office organized while delivering friendly, personalized service.

This role emphasizes multitasking, strong time management, and proficiency with Microsoft Office to support fast-paced, client-focused service.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational & time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Adel, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and direct them to the right tax expert. You will help schedule appointments and keep the office organized while delivering friendly, personalized service.

This role emphasizes multitasking, strong time management, and proficiency with Microsoft Office to support fast-paced, client-focused service.