Seasonal Client Service Pro — Flexible Schedule

H&R Block, Inc.; Van Buren (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and help connect people with the right tax professional, delivering a friendly, efficient in-person experience that sets the tone for their visit.

You will schedule appointments, assist clients in person, over the phone or virtually, maintain a clean, organized office, and support team during busy periods, aiming to ensure every client leaves with clear next steps and

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and help connect people with the right tax professional, delivering a friendly, efficient in-person experience that sets the tone for their visit.

You will schedule appointments, assist clients in person, over the phone or virtually, maintain a clean, organized office, and support team during busy periods, aiming to ensure every client leaves with clear next steps and