Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Erlanger (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Training and support

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. in Erlanger, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling.

This in-person role supports daily office operations and teams of tax professionals, with training provided to grow into tax prep or leadership. The position emphasizes a welcoming, professional client experience and collaboration with tax pros to ensure smooth daily operations, while maintaining confidentiality of client information and handling day-to-day

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask with competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Detail oriented

Office software

Evenings & weekends

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Erlanger, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling.

This in-person role supports daily office operations and teams of tax professionals, with training provided to grow into tax prep or leadership. The position emphasizes a welcoming, professional client experience and collaboration with tax pros to ensure smooth daily operations, while maintaining confidentiality of client information and handling day-to-day