Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; West Hartford (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, assist with check-in, and coordinate with tax professionals to connect clients with the right expert.

The role emphasizes a professional front-desk presence, confidentiality with client data, and teamwork in a fast-paced tax season environment. Training provided, with opportunities for growth within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to uphold a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric service

Multitasking

Attention to detail

Communication skills

Evenings/weekends availability

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, assist with check-in, and coordinate with tax professionals to connect clients with the right expert.

The role emphasizes a professional front-desk presence, confidentiality with client data, and teamwork in a fast-paced tax season environment. Training provided, with opportunities for growth within the office.