Seasonal Client Service Front Desk Specialist

H&R Block, Inc.; Richlands (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and guide them to the right tax professional. The role emphasizes delivering friendly service and building client relationships in a busy storefront environment.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help maintain a clean, organized office while supporting teammates in a fast-paced franchise setting.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service role.
• Ability to multi-task and manage time effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office programs.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to their preferences.
• Assist clients in person, by phone, or virtually to ensure needs are met.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned by the franchise.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and guide them to the right tax professional. The role emphasizes delivering friendly service and building client relationships in a busy storefront environment.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help maintain a clean, organized office while supporting teammates in a fast-paced franchise setting.