Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Concord (NH); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Concord, NH. You will be the welcoming first point of contact, manage client scheduling, handle intake procedures, and support daily office operations alongside tax professionals.

The role emphasizes confidentiality, professional presentation, and teamwork. This in-person position offers training and opportunities to advance toward tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Concord, NH. You will be the welcoming first point of contact, manage client scheduling, handle intake procedures, and support daily office operations alongside tax professionals.

The role emphasizes confidentiality, professional presentation, and teamwork. This in-person position offers training and opportunities to advance toward tax preparation or office leadership during tax season.