Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Derry (NH); On-site; USD 21,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Derry, NH seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and intake, and support daily office operations in person during tax season.

You will coordinate scheduling and connect clients with the appropriate tax professional to meet their needs. Ideal candidates have strong interpersonal and communication skills, multitask well, and maintain confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Confidentiality

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Derry, NH seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and intake, and support daily office operations in person during tax season.

You will coordinate scheduling and connect clients with the appropriate tax professional to meet their needs. Ideal candidates have strong interpersonal and communication skills, multitask well, and maintain confidentiality.