Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Portsmouth (NH); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

H&R Block in Portsmouth, NH seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and to manage check-in, scheduling, and document handling in a busy tax-season office.

The role supports daily operations, collaborates with tax professionals, and involves handling confidential information. It offers training and a path into tax preparation or office leadership, with an in-person, on-site setup.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good follow-through.
• Comfort using Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and be the first impression of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Office software

Evenings and weekends

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block in Portsmouth, NH seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and to manage check-in, scheduling, and document handling in a busy tax-season office.

The role supports daily operations, collaborates with tax professionals, and involves handling confidential information. It offers training and a path into tax preparation or office leadership, with an in-person, on-site setup.