Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Peterborough (NH); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Manchester, NH. You will be the welcoming face of the office, manage client check-in, answer phones, schedule appointments, and pair clients with the right tax professional during tax season.

You will support daily office operations, collaborate with tax professionals, and help maintain a professional client experience. This in-person role offers training and opportunities to advance into tax preparation or

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Evenings & weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Manchester, NH. You will be the welcoming face of the office, manage client check-in, answer phones, schedule appointments, and pair clients with the right tax professional during tax season.

You will support daily office operations, collaborate with tax professionals, and help maintain a professional client experience. This in-person role offers training and opportunities to advance into tax preparation or