Seasonal Client Service & Front Desk Pro

H&R Block, Inc.; Fontana (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in person. You will support daily office operations and work with tax professionals to ensure a smooth client experience.

You will handle check-in, document intake, and maintain an organized office while handling sensitive information with care. Evening and weekend availability during tax season is expected to support busy periods.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Team collaboration

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in person. You will support daily office operations and work with tax professionals to ensure a smooth client experience.

You will handle check-in, document intake, and maintain an organized office while handling sensitive information with care. Evening and weekend availability during tax season is expected to support busy periods.