Seasonal Client Service & Front Desk Pro

H&R Block, Inc.; Waltham (MA); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in and scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will answer calls, pair clients with the right tax professional, maintain a clean, organized office, and protect sensitive information. Availability to work evenings and weekends during tax season is required, with a collaborative team

Qualifikationen

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client service

Communication

Team collaboration

Multitasking

Organizational skills

Basic computer skills

Evenings & weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in and scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will answer calls, pair clients with the right tax professional, maintain a clean, organized office, and protect sensitive information. Availability to work evenings and weekends during tax season is required, with a collaborative team