Seasonal Client Service & Front Desk Pro

H&R Block, Inc.; Streamwood (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Career growth opportunities

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person during tax season. You will schedule appointments, route clients to the right tax professionals, and maintain a welcoming environment.

This role offers training and opportunities to grow into tax preparation or leadership, with evenings and weekends required during peak season and a collaborative team setting in a busy tax office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (MS Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Greet clients

Scheduling

Phone etiquette

Multitasking

Office organization

Confidentiality

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person during tax season. You will schedule appointments, route clients to the right tax professionals, and maintain a welcoming environment.

This role offers training and opportunities to grow into tax preparation or leadership, with evenings and weekends required during peak season and a collaborative team setting in a busy tax office.