Seasonal Client Services & Scheduling Coordinator

H&R Block, Inc.; Willmar (MN); On-site; USD 22,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Minnesota to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role requires experience in customer service, the ability to multitask, and strong organizational skills, with proficiency in Microsoft Office. Flexible schedule and multiple location options are possible.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Scheduling

Multi-tasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Minnesota to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role requires experience in customer service, the ability to multitask, and strong organizational skills, with proficiency in Microsoft Office. Flexible schedule and multiple location options are possible.