Seasonal Client Service Coordinator - In-Person Reception

H&R Block, Inc.

Coldwater (MI)

On-site

USD 21,000 - 26,000

Full time

2 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will greet clients, manage scheduling, and support daily office operations in a busy tax season.

This in-person role offers hands-on experience in a tax office, with opportunities to learn tax prep and move into office leadership. Availability for evenings and weekends during tax season is required.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and professional communication.
Ability to multitask and manage priorities.
Organizational skills with attention to detail.
Comfort with basic computer programs (Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with tax professionals.
Manage client check-in and intake processes, including document scanning and organization.
Maintain office organization and cleanliness.
Collaborate with tax professionals to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.