In-Person Client Experience Coordinator (Tax Season)

H&R Block, Inc.; North Manchester (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and helps connect them with the appropriate tax professional.

The position emphasizes confidentiality, teamwork, and efficient front-desk duties, with opportunities for growth into tax preparation or leadership. Evening/weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

MS Office & Teams

Education

High school diploma or GED

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and helps connect them with the appropriate tax professional.

The position emphasizes confidentiality, teamwork, and efficient front-desk duties, with opportunities for growth into tax preparation or leadership. Evening/weekend availability is required during tax season.