In-Person Client Service Coordinator (Reception)

H&R Block, Inc.; Bethpage (NY); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. In-person role handling scheduling, check-in, and daily office operations alongside tax professionals.

This position offers training and growth into tax preparation or office leadership, with availability required evenings and weekends during tax season and a strong emphasis on confidentiality and professional client service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail.
• Familiarity with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Organization

Tech proficiency

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. In-person role handling scheduling, check-in, and daily office operations alongside tax professionals.

This position offers training and growth into tax preparation or office leadership, with availability required evenings and weekends during tax season and a strong emphasis on confidentiality and professional client service.